SP Product Suspension

This process is used to suspend the service provider product qualification temporarily.

The suspension is valid for the following combination.

• service provider - the one that is suspended
• procuring system operator - the one that suspends
• product types - a list of product types that the SP is qualified for

This means that the suspension does not impact other procuring system operators. Procuring system operators that have qualified the service provider for the same product type will however be notified of the suspension.

Reasons for suspension:

Reason	Description
communication_issues	There are communication issues between the service provider and the procuring system operator.
failing_heartbeat	If SP does not respond to heartbeat, SO may consider the SP to be unavailable for activation.
system_issues	There are issues with the service providers systems. Their back office systems used in delivering flexibility.
clearing_issues	Delayed or lack of payment.
breach_of_conditions	The terms of the agreement between the service provider and system operator have been breached multiple consecutive times
other	Should generally not be used, but can in cases where PSO have a valid reason for suspension that is outside the other defined reasons.

The process also includes reinstatement of the service provider qualification, i.e. removing the suspension.

Prerequisites

• The issue that triggers the suspension is temporary.

Sequence

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